I’ve recently joined an MNC and noticed how the Sales Director monitors staff performance.
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I’ve recently joined an MNC and noticed how the Sales Director monitors staff performance. Each sales staff member is equipped with an iPad for real-time updates on daily activities. With location tracking technology, there’s no excuse for slacking off while out of the office.
But I’m wondering—how do these practices affect customer service? Do you think this approach helps or hinders the quality of service we provide?
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Real-time monitoring can actually improve customer service if used correctly. The ipad idea is actually quite cool! This way can allow staff to access client info instantly, which can enhance the customer experience by offering more personalized service. If used for support rather than just surveillance, it can really boost service quality