I remember my first days at the call center, had no clue what I was talking about, super embarrassing 😅 But I made it through 5yrs! My advice? Don't take it personally when someone rants at u. Just be there to listen. After a stressful call, take 30s to breathe, reset & move on. Also, list down common questions and suitable responses might helps you too. Then, practice them until u get used to it. Remembr, it just a job and u probably talking to them once. Don't overthink it, you've got this
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I remember my first days at the call center, had no clue what I was talking about, super embarrassing 😅 But I made it through 5yrs! My advice? Don't take it personally when someone rants at u. Just be there to listen. After a stressful call, take 30s to breathe, reset & move on. Also, list down common questions and suitable responses might helps you too. Then, practice them until u get used to it. Remembr, it just a job and u probably talking to them once. Don't overthink it, you've got this
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Wow, 5 years !! that’s impressive! I remember those embarrassing first days too. 😂 Your advice is solid! Not taking things personally is key, no matter what job you're in tbh